Stopping, renewing and getting your money back.
What happens when you want to stop, when a payment renews, and where you stand if the service is not what we described. This page forms part of the terms of service.
If you are on Flex
Flex costs US$79 per month and renews each month until you stop it. You can stop it at any time from your account, without contacting us and without giving a reason.
When you stop a monthly plan, it does not cut off immediately. You keep full access until the end of the month you have already paid for, and you are not charged again after that. We do not refund part of a month that has already begun.
If you bought Executive
Executive costs US$199 once for three months. It does not renew automatically, so there is nothing to cancel and no second charge to worry about. You keep access for the full three months.
The protection on this offer is the 3+3 guarantee: if you receive no formal interview request for a specific job during the paid term, you can claim a further three months at no charge, through a short attestation inside the product. It extends your time on the service rather than returning your payment.
Our refund position, stated plainly
Zorwa does not operate a standing refund window. Access to the service and to the AI analysis behind it begins as soon as you join, which is why the membership is not sold on a change-of-mind return basis. We tell you this before you pay, and buying a membership means you have accepted it.
That is our commercial policy, and it is separate from your rights in law, which come next.
Your rights if something is wrong
Nothing on this page removes the rights you have under the UAE Consumer Protection Law and the regulations made under it. If the service is faulty, materially unavailable, or not what we described when you bought it, you are entitled to have that put right.
In practice, write to support@zorwa.com and tell us what went wrong. We will look at it and reply within seven days. Where the fault is ours, we will fix the problem, extend your term, or refund you, and we decide that with you rather than pointing at a policy.
We also handle genuine exceptions case by case. A duplicate charge, a payment made by someone who did not authorise it, or a member who lost access to something they paid for are all resolved by writing to us.
If we cannot agree
Tell us first, at support@zorwa.com, and give us the chance to resolve it. If we still cannot agree, you can raise the matter with the UAE Ministry of Economy consumer protection service, and the courts of Dubai have jurisdiction as set out in the terms of service.